GoDaddy Support Times Are Terrible

go-daddy-tech-support-slowI’ve been a loyal godaddy user for a very long time. I have often recommended them to friends, specifically because of their support. Up until a year or two ago – it was excellent. There has been a steady decline in both quality / availability of service… It used to be I never had to wait more than 10-15 minutes TOPs for support call. Most of the time it was in the 5 minute range.

These days? 30 minutes on hold! Combined with ongoing mail server problems ( GoDaddy’s servers get blacklisted every now and again, and while godaddy DENIES this happens, it most certainly does. Those back and forth email with their tech support team are fucking painful, and they ask for ridiculous shit. ( all email in .eml format, asked me to repeatedly contact my clients and ask to see their server logs ( yeah fucking right.. I’m going to call one of my clients and ask them if I can talk to their IT dept, so I can see why GoDaddy isn’t sending my email correctly ) …

Best part? You can’t even submit a ticket. You have to wait on fucking hold. And if it is after hours? You can’t do shit.

I think it might be time to move on…

EDIT: Day 1:  Found out there is a separate support for servers… I Was able to get on that chat VERY fast, which was nice.  ( launch server -> support ). Of course the problem ( likely a result of a banned server ) was resolved, and they would not tell me what was causing the email bounce backs. Just that “it is fixed now”.

 EDIT: Day 2: Problem is back, 1 day later.

SMTP error from remote mail server after initial connection:
host xxxxx.prod.sea05.secureserver.net [xxx.xxx.xx.xxx]:
554 xxxxx.prod.sea05.secureserver.net :
DED : 8wEy1o0563K58k12901 : DED : ESMTP No Relay Access Allowed From [My IP Address]

25 minutes on hold with “Chat”… so maybe I’m back to “support times suck”…

Tech support was friendly – appears to have confirmed and repeated the problem, and has escalated it. We will see what tomorrow brings!

 EDIT Day 3: New Day, New mail problems!

Received an email today from godaddy support, saying the above issue is fixed. We will see. But don’t worry – more tech support love in our immediate future!

Today my business email account – which uses godaddy webhosting ( separate from the VPS ) started experiencing lag. As much as 4+ hours for some email to come through. This is a problem for me as I was working on a time sensitive project today, and prompt email was critical.

Well, lets look at our options for support!

Chat_Window_-_2014-06-02_22.07.29yeah fuck that.

For some reason the Call line says 2 minutes wait. That is because I call in and disconnected after 2 minutes hahah. That is one way to turn over the support calls!

I eventually do reach a CSR, but we don’t really get very far. 20 minutes on the phone, and his only advice is “Turn off SSL”.

me: why? I’m paying for SSL. I like my encryption.

crs: I’m just telling you what other people have suggested. Let me put you on hold.

me: <waits>

CRS comes back to tell me :

1) My version of outlook is too old, I should update to latest version

2) SSL isn’t that important, it’s “not like someone is going to hack your mail.”

This is a pretty typical GoDaddy CSR move – basically “blame the victim”. The problem isn’t godaddy – it is that I want to use SSL. It isn’t their mail server, it is my outdated mail client.

So yeah, fuck you guys.

 Edit: Day 4: Server mail problems again. Despite being told for the 2nd time this issue was fixed, we are getting errors again today.

10th in line on the chat queue, which takes about 40 minutes to speak to someone. I’ll admit the chat queue is better than sitting on hold, but it is still annoying to be tethered. would much prefer an email that I can fire/forget.

Hey here is a VERY NICE THING TO SAY about GoDaddy. They have Hold without music. Sweet Jesus sitting on hold for an hour listening to ads and fucking music is enough to make me lose my shit. So kudos to you on that GD.

OK – an hour total, and I am told “System Admins are aware of the issue – the fix was implemented, and you still might be getting error messages for another few hours”.

That was an hour of my life that was fucking wasted. Well not a full hour, but yeah.

 

Ebay password reset instructions broken and incorrect

I hate this crap. Following the provided password reset instructions won’t allow you to get a “strong” password, and so your password gets rejected. Never mind that it has 19 characters, upper and lower case AND symbols. Nope you have to put a fucking number in there too.

As you can see, I clearly have 2 of the following: Uppercase, lowercase, numbers or symbols. What they REALLY mean is you need, ALL of the above.

Reset_your_password_-_2014-05-27_17.37.04Even though I have a green check by the password, it still doesn’t get approved. Great job assholes.

And god I hate that type of error messaging at the top. For some reason I miss it half the time because I’m looking down at the password. Or if I had a previous error ( say passwords didn’t match ) it isn’t clear that I have a NEW AND DIFFERENT error message.

So yeah, fuck off.

 

 

 

Extensis Support Frustration and Font Suitcase Manual Uninstall

extensis-logoI have a problem on a Friday night – Extensis Suitcase has frozen, and basically I need to delete the font database. Frustrating, but not a giant deal.

Problem 1: An uninstall doesn’t remove all the necessary files. This is an ongoing gripe I have about software. Uninstall should fucking UNINSTALL the goddamn thing

Problem 2: Your support isn’t available. I guess that is ok – it is late at night, no big deal. BUT I can’t even find a fucking email address or other way to contact your support outside of on the phone. Well, I work odd hours, so I’m going to be asleep the next time you are awake… so I’d really like to just send you an email. You keep pushing me to the goddamn support forums instead.

OK – fine, I’ll use the “community” – I’m sure this is a common problem, right? Hey guess what, I CANT POST ON YOUR FUCKING FORUMS. Oh, I can register alright, but you assholes are MANUALLY APPROVING  forum regs. what.the.fuck. I can’t even find out where the font database is located.

I end up resolving this shit myself – which is probably what Extensis was hoping for in the first place, but well fuck you.

If you are in the same sitch I was, here is some helpful info:

Fontvault location:

The Suitcase Fusion.fontvault folder is located:

C:Users\<USER>\AppData\Local\Extensis\Suitcase Fusion\Suitcase Fusion.fontvault\

Manual Uninstall

I have already done a regular uninstall, but that clearly hasn’t removed everything, so lets go hunt and peck for extensis to remove. First we go for the extensis folder shown above.

Well – deleting that file isn’t gonna be easy ( it is locked by another process ) . I’ve already uninstalled the program, so who knows what is holding shit up.

Checked in the windows Event checker, which shows some errors from the Uninstaller. The uninstaller was not able to remove some reg keys, so I ran CCleaner to remove garbage from my registry.

No Joy – I still cannot delete the folder. Lets find the specific folder holding this up:

<PC NAME>\Users\<USER>\AppData\Local\Extensis\Suitcase Fusion\Suitcase Fusion.fontvault\SA\l

I traced the process to some core window processes using windows process explorer. Attempting to close these processes blue screened me… so I restarted in SAFE MODE, and deleted the Extensis Suitcase Font Vault folder.

Ran a registry search via regedit for EXTENSIS .. found a bunch of stuff, so I ran CCleaner again… it pulled out several hundred outdated items.

Reinstall

and… it works!

 

HOURS AND CONTACT INFO

Why would any company choose to leave their HOURS off the homepage? If I can’t search “hours” on your homepage, and jump to it immediately, there is something seriously fucking wrong with your site.

https://www.frysfood.com/

https://www.chase.com/

http://www.walgreens.com/

fucking unbelievable.

BATTLE: WIPER HOSE! [ MKIV Golf Windshield Wiper Hose Replacement ]

Windshield Wiper Hose Fitment and Hose / Tube ReplacementThis one has been a long and drawn out battle. This is probably BATTLE FOUR, but I can’t even remember when the first one was.

EXECUTOR SUMMARY: VW GOLF, WIPER FLUID NOT SPRAYING. REPLACED WIPER FLUID PUMP TO RESTORE PRESSURE. CLEANED OUT TUBES AND NOZZLES.  AGED PLASTIC TUBING AND FITTINGS ARE LEAKING FLUID AND NEED TO BE REPLACED.

FINAL BATTLE: FIX THE LEAK.

Right – so some shit was broken. fixed it. found more shit broken. fixed that. And at the end, while I have the nozzles spraying ( more like spurting ) water onto the windshield, the fluid is leaking. from where? well, pretty much everywhere. Because I was intimidated by the thought of replacing all those fixtures and hoses, I just electrical taped the shit out of everything. This did not work, and I now have the hypothesis that “Tape is only used for keeping things out, Not in.” Words of wisdom that will surely grace my gravestone some day.

STEP ONE: PARTS

I struggled with this. There are any number of threads online that discuss this, for example:

When I did find threads discussing replacing all the hoses they basically went like this:

“Oh I just replaced it all with surgical tubing” or “I replaced it all with vacuum line, it’s easy!”

Shit I wanted to know:

  • What diameter ( inner and outer ) tubing I should get
  • What fitments will I need, and again, what sizes
  • Where can I even buy the damn fitments

This culminated with me calling my local VW dealership, and asking about specs. They replied:

“Oh – that old corrugated plastic? Just replace it with Vacuum tubing!”

Yeah, so fuck it, right? Let’s just go buy some shit and return what we don’t use.

STEP TWO: TUBES AND FITS

I had hoped to follow this process:

  • Find out what I need
  • Order it
  • Wait to take car apart until parts arrive

That seemed sane to me. But with the lack of available info, I went with:

  • Open car
  • Break out parts
  • Cut pieces out that look important
  • Take them all to Auto place

Guy at Autoplace was really helpful. Pointed me to vacuum / wiper hose they had in the back. He cut me off a 2 inch piece so I could go find matching fitments. I guess I just got lucky because the tubing matched up perfectly with the pump I brought in. I tried to keep track of how many connectors / elbows / y splitters I would need – but ended up buying more than that. Annoying : I had to buy everything in “multipacks”  – so now I have 5 different Y-Splitters I don’t need. but w/e, overall I spent $15.00.

STEP THREE: THE ONLY IMPORTANT PART OF THIS POST

Since I can’t seem to find this shit on the internet, hopefully this hard info will be of use to someone else. In order to replace the cracked corrugated Windshield Wiper Fluid Hoses, I recommend purchasing :

Items you should purchase, because you will probably break them while taking them out:

  • Nozzles. You will break at least one of these fuckers while you learn to get them out. Besides they are probably clogged , or melted, or whatever.. and they are cheap. $6

 

ok, tomorrow, onto the doing stuff like this… replacing outdated / beat down / corrugated tubing with new flexible full of life and verve vacuum tubing.

 

Replaced Damaged / Old VW Golf Mark IV Tubing with Vacuum Tube

Replaced Damaged / Old VW Golf Mark IV Tubing with Vacuum Tube

 

 

 

 

 

 

 

BATTLE SPEEDLITE 420 EX : PART DEUX

Right. So in Last weeks BATTLE SPEEDLITE 420EX I lucked into a victory. Basically after taking apart, and half reassembling a broken flash.. I put the flash on my camera, and it still wouldn’t fire. I rotated the head of the flash around a bit, heard a noise, and suddenly the wonderful whine of the capacitor charging up. Because the flash was partially taken apart, I went back to my workshop, and finished up with the assembly.

I was disappointed when, on returning with my “new” reassembled flash… it would not work.

BATTLE PART DEUX BEGINS!

Part 1: “Well, what next.”

I’m not sure why the flash doesn’t work. I don’t clearly remember if I did hear a “crunch” before the flash fired. I am cast adrift in an ocean of “what the fuck do i do now”.

Ok – lets take stock.

  • Power is getting to parts of the flash. For example, when I power the flash up, this happens:VIDEO
  • I no longer hear the whine of the Capacitor inside charging up.

I guess I could trace the power inside the device, and see if it is making it to the capacitor!

Part 2: Strip it down

Because I don’t really know where to start “tracing the power inside the device” ( I just sort of made that shit up ), but I DO know how to take screws out of things… So why not do that!

I pull out the screws I know and end up with something that looks like this:

Speedlight420EXdisassembled

Now, as you might have read from last time, messing around with a photography capacitor is a great way to get shocked. something like 300+V could be sitting in that thing. The instructions want me to pull off the rubber caps on the side of the Speedlite Flash Head, and this will let me access enough of the cap to safely discharge it. They are a pain to get off, and are actually glued on. I used a screwdriver to dig under the edge, scratching the shit out of everything, but finally getting a good enough grip to peel it off.

IMG_8526 IMG_8527

Part 3: Defrazzle the Frozzle

There are a number of ways to drain a capacitor. Apparently some people like to bridge the poles with a screwdriver. This makes sparks and I guess sometimes gouges pits out of metal. While, this sounds fun and all, it isn’t really an option. I can barely get to the poles. I have to put together this fuckery, which I attach to a resistor. It isn’t the right resistor to be using – this is 50w 8Ohm, and is used as a dummy load for audio amplifiers. But whatever, I’m in a hurry. And I’m pretty confident I’m not going to see much voltage going to the cap ( since It isn’t even charging up to begin with ) .

speedlite-drain-capacitor

Draining the Capacitor

I wasn’t sure that I was actually connecting to the cap, because of how this works – you have to shove a thin wire down into the body of the flash to touch the positive pole of the cap. To confirm this was connecting – I set my Multimeter to “continuity”.. basically this sends a small charge across, and if the connection is good enough, it “beeps”.

What happened instead was I saw the resistance increasing, and then flip to a “1”. No connection. I seem to recall that this is what happens when you try to check resistance on a capacitor. Basically your multimeter is sending out a small charge to check continuity.. but the cap just eats it up. as the cap starts to charge up, resistance increases, until to goes to infinity ( 1 ) .

Sure enough when I now check the voltage on the cap – I see a small charge. This tells me I am successfully draining, and charging the cap. So I drain it again with the 8 ohm 50w resistor, and get back to work.

 

Part 4: Shit’s still broken

I’m going to sum up the next two hours pretty quickly here.

  • Small screws
  • Spring shoots out when you take off top of the flash
  • Attempt to measure if the Cap is good, but my tester is the wrong range AND you can’t really measure a cap while it is in the circuit. ( 1 hour wasted right fucking there )
  • I try to read an electrical schematic, all i get out of it is that the Cap is 1150uF/330V
  • Frustrated, I am going to end the day by just putting it back together.
  • Another goddamn spring shoots out.
  • I find  a wire that has pulled out. Momentary joy as I think this might be “the problem”.
  • Solder that wire back on. accidentally de-solder the wire next to it. May or May not have soldered the shit out of the plastic LED that the wire attached to ( AF ASSIST BEAM EMITTER )
  • Put flash back together – only 3 screws left over! I know where 1 should have gone, but I made 2 extra screws appear.. clearly we have some Loaves and Fishes shit going on.

 

get some nice sharp/small testers

get some nice sharp/small testers

 

soldering

soldering These 3rd Hands really kick ass

 

Final for the day:

  • Still powers up, but no charge to cap that I can see
  • Try to test the lights on the front. I can get the left of the 2 front red lights to turn on ( I think one is a wireless indicator ) .So basically nothing gained today. Part DEUX definitely goes to the broken flash. All I accomplished was to hit on yet another series of personal limitations, and possibly wrecked the AF Assist in the process.

Dark Days Ahead.