Extensis Support Frustration and Font Suitcase Manual Uninstall

extensis-logoI have a problem on a Friday night – Extensis Suitcase has frozen, and basically I need to delete the font database. Frustrating, but not a giant deal.

Problem 1: An uninstall doesn’t remove all the necessary files. This is an ongoing gripe I have about software. Uninstall should fucking UNINSTALL the goddamn thing

Problem 2: Your support isn’t available. I guess that is ok – it is late at night, no big deal. BUT I can’t even find a fucking email address or other way to contact your support outside of on the phone. Well, I work odd hours, so I’m going to be asleep the next time you are awake… so I’d really like to just send you an email. You keep pushing me to the goddamn support forums instead.

OK – fine, I’ll use the “community” – I’m sure this is a common problem, right? Hey guess what, I CANT POST ON YOUR FUCKING FORUMS. Oh, I can register alright, but you assholes are MANUALLY APPROVING  forum regs. what.the.fuck. I can’t even find out where the font database is located.

I end up resolving this shit myself – which is probably what Extensis was hoping for in the first place, but well fuck you.

If you are in the same sitch I was, here is some helpful info:

Fontvault location:

The Suitcase Fusion.fontvault folder is located:

C:Users\<USER>\AppData\Local\Extensis\Suitcase Fusion\Suitcase Fusion.fontvault\

Manual Uninstall

I have already done a regular uninstall, but that clearly hasn’t removed everything, so lets go hunt and peck for extensis to remove. First we go for the extensis folder shown above.

Well – deleting that file isn’t gonna be easy ( it is locked by another process ) . I’ve already uninstalled the program, so who knows what is holding shit up.

Checked in the windows Event checker, which shows some errors from the Uninstaller. The uninstaller was not able to remove some reg keys, so I ran CCleaner to remove garbage from my registry.

No Joy – I still cannot delete the folder. Lets find the specific folder holding this up:

<PC NAME>\Users\<USER>\AppData\Local\Extensis\Suitcase Fusion\Suitcase Fusion.fontvault\SA\l

I traced the process to some core window processes using windows process explorer. Attempting to close these processes blue screened me… so I restarted in SAFE MODE, and deleted the Extensis Suitcase Font Vault folder.

Ran a registry search via regedit for EXTENSIS .. found a bunch of stuff, so I ran CCleaner again… it pulled out several hundred outdated items.

Reinstall

and… it works!

 

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