GoDaddy Support Times Are Terrible

go-daddy-tech-support-slowI’ve been a loyal godaddy user for a very long time. I have often recommended them to friends, specifically because of their support. Up until a year or two ago – it was excellent. There has been a steady decline in both quality / availability of service… It used to be I never had to wait more than 10-15 minutes TOPs for support call. Most of the time it was in the 5 minute range.

These days? 30 minutes on hold! Combined with ongoing mail server problems ( GoDaddy’s servers get blacklisted every now and again, and while godaddy DENIES this happens, it most certainly does. Those back and forth email with their tech support team are fucking painful, and they ask for ridiculous shit. ( all email in .eml format, asked me to repeatedly contact my clients and ask to see their server logs ( yeah fucking right.. I’m going to call one of my clients and ask them if I can talk to their IT dept, so I can see why GoDaddy isn’t sending my email correctly ) …

Best part? You can’t even submit a ticket. You have to wait on fucking hold. And if it is after hours? You can’t do shit.

I think it might be time to move on…

EDIT: Day 1:  Found out there is a separate support for servers… I Was able to get on that chat VERY fast, which was nice.  ( launch server -> support ). Of course the problem ( likely a result of a banned server ) was resolved, and they would not tell me what was causing the email bounce backs. Just that “it is fixed now”.

 EDIT: Day 2: Problem is back, 1 day later.

SMTP error from remote mail server after initial connection:
host xxxxx.prod.sea05.secureserver.net [xxx.xxx.xx.xxx]:
554 xxxxx.prod.sea05.secureserver.net :
DED : 8wEy1o0563K58k12901 : DED : ESMTP No Relay Access Allowed From [My IP Address]

25 minutes on hold with “Chat”… so maybe I’m back to “support times suck”…

Tech support was friendly – appears to have confirmed and repeated the problem, and has escalated it. We will see what tomorrow brings!

 EDIT Day 3: New Day, New mail problems!

Received an email today from godaddy support, saying the above issue is fixed. We will see. But don’t worry – more tech support love in our immediate future!

Today my business email account – which uses godaddy webhosting ( separate from the VPS ) started experiencing lag. As much as 4+ hours for some email to come through. This is a problem for me as I was working on a time sensitive project today, and prompt email was critical.

Well, lets look at our options for support!

Chat_Window_-_2014-06-02_22.07.29yeah fuck that.

For some reason the Call line says 2 minutes wait. That is because I call in and disconnected after 2 minutes hahah. That is one way to turn over the support calls!

I eventually do reach a CSR, but we don’t really get very far. 20 minutes on the phone, and his only advice is “Turn off SSL”.

me: why? I’m paying for SSL. I like my encryption.

crs: I’m just telling you what other people have suggested. Let me put you on hold.

me: <waits>

CRS comes back to tell me :

1) My version of outlook is too old, I should update to latest version

2) SSL isn’t that important, it’s “not like someone is going to hack your mail.”

This is a pretty typical GoDaddy CSR move – basically “blame the victim”. The problem isn’t godaddy – it is that I want to use SSL. It isn’t their mail server, it is my outdated mail client.

So yeah, fuck you guys.

 Edit: Day 4: Server mail problems again. Despite being told for the 2nd time this issue was fixed, we are getting errors again today.

10th in line on the chat queue, which takes about 40 minutes to speak to someone. I’ll admit the chat queue is better than sitting on hold, but it is still annoying to be tethered. would much prefer an email that I can fire/forget.

Hey here is a VERY NICE THING TO SAY about GoDaddy. They have Hold without music. Sweet Jesus sitting on hold for an hour listening to ads and fucking music is enough to make me lose my shit. So kudos to you on that GD.

OK – an hour total, and I am told “System Admins are aware of the issue – the fix was implemented, and you still might be getting error messages for another few hours”.

That was an hour of my life that was fucking wasted. Well not a full hour, but yeah.

 

This entry was posted in Daily Disappointment, Tech. Bookmark the permalink.

Leave a Reply